Not all technical difficulties are created equal

herbiceps

Dec 09, 2023 - edited Dec 09, 2023 - permalink

Surely the technical difficulties does not prevent giving a straight answer to the question of cam-cam? Such as "Sorry no, can't do that" ?

I hear what you're saying, and I do understand your question. Here are the pertinent facts relative to Muscular Goddess:

The model is not tech-savvy - she knows nothing about computers. That's not an indictment against her, just a statement of fact that is true for most people who use computers.

The model does not speak English. Even when using a translator, the communication is rarely smooth.

The model has worked more than 4000 hours on HBC. She previously offered cam-to-cam, but is unable to do so at this time. She is aware that many of her clients have enjoyed this relationship with her and she's very frustrated and upset that it does not work anymore on her system, even though it works for everyone else.

Our tech group has spent several hours researching and troubleshooting her case. In addition, I have personally spent hours with her to evaluate both sides of the experience. Obviously, we want to help her resolve this issue, but also, we need to know whether there is any potential for more widespread impact, which - thankfully - does not appear to be the case.

It is my understanding that her machine has reached its upgrade limit. I cannot explain why her Mac won't accept the latest OS - or why something related to the previous OS is somehow blocking the incoming stream - but that seems to be the lynchpin, but it's possible that I have misunderstood or that my information is incomplete. The research continues.

Our group did not create the streaming software that we have used since leaving Adobe Flash a few years ago. That developer has to constantly update their software to ensure two-way compatibility with primarily Microsoft and Chrome. Then our team has to make sure our platform is properly updated.

I have advised the model on multiple occasions: "If anyone requests cam-to-cam, tell them you are unable to offer that at this time". To me, that answer makes sense, because that's simply the fact. But who merely accepts that response and moves on? Virtually no one. So, they press her on the question, she "doesn't give a straight answer", and then loses the customer, gets upset with the experience, etc etc etc. The same tech frustrations that would exist for an English speaker are multiplied for someone who has struggles with the language.

Ultimately, excuses don't explain and explanations don't excuse, but even if this particular model was suddenly fluent in English, there is virtually no way she would be able to communicate the above to her interested clientele.

Thank you all for relating your experiences to us, and I hope you'll offer the same level of grace to the models who are trying their best for their clients. We all have bad days - it happens - but in her 5+ years on the site, Muscular Goddess has almost all 5-star reviews. It's my opinion that - specific to HBC - she's one of the good ones.

As always, if you have been disappointed by our service in any way, please email us at help@herbicepscam.com and we will attempt to work on a resolution for you.

> 
> Surely the technical difficulties does not prevent giving a straight answer to the question of cam-cam? Such as "Sorry no, can't do that" ?

I hear what you're saying, and I do understand your question. Here are the pertinent facts relative to Muscular Goddess:

The model is not tech-savvy - she knows nothing about computers. That's not an indictment against her, just a statement of fact that is true for most people who use computers.

The model does not speak English. Even when using a translator, the communication is rarely smooth.

The model has worked more than 4000 hours on HBC. She previously offered cam-to-cam, but is unable to do so at this time. She is aware that many of her clients have enjoyed this relationship with her and she's very frustrated and upset that it does not work anymore on her system, even though it works for everyone else.

----

Our tech group has spent several hours researching and troubleshooting her case. In addition, I have personally spent hours with her to evaluate both sides of the experience. Obviously, we want to help her resolve this issue, but also, we need to know whether there is any potential for more widespread impact, which - thankfully - does not appear to be the case.

It is my understanding that her machine has reached its upgrade limit. I cannot explain why her Mac won't accept the latest OS - or why something related to the previous OS is somehow blocking the incoming stream - but that seems to be the lynchpin, but it's possible that I have misunderstood or that my information is incomplete. The research continues.

Our group did not create the streaming software that we have used since leaving Adobe Flash a few years ago. That developer has to constantly update their software to ensure two-way compatibility with primarily Microsoft and Chrome. Then our team has to make sure our platform is properly updated.

I have advised the model on multiple occasions: "If anyone requests cam-to-cam, tell them you are unable to offer that at this time". To me, that answer makes sense, because that's simply the fact. But who merely accepts that response and moves on? Virtually no one. So, they press her on the question, she "doesn't give a straight answer", and then loses the customer, gets upset with the experience, etc etc etc. The same tech frustrations that would exist for an English speaker are multiplied for someone who has struggles with the language.

Ultimately, excuses don't explain and explanations don't excuse, but even if this particular model was suddenly fluent in English, there is virtually no way she would be able to communicate the above to her interested clientele.

Thank you all for relating your experiences to us, and I hope you'll offer the same level of grace to the models who are trying their best for their clients. We all have bad days - it happens - but in her 5+ years on the site, Muscular Goddess has almost all 5-star reviews. It's my opinion that - specific to HBC - she's one of the good ones.

As always, if you have been disappointed by our service in any way, please email us at help@herbicepscam.com and we will attempt to work on a resolution for you.

Bigthickmuscle

Apr 12, 2024 - permalink

Idk why I cannot get online. I have been trying for 6 hrs now and the password I was given doesn’t work. Someone help!

norbertwinston

Apr 12, 2024 - permalink

Obviously, things are not good on 'her' side Herbiceps. I suppose that she must have a fairly old Mac (2010?). Thanks for your explanation of your conundrum. I am sure that your tech-team has all the pertinent data re., her system and are working on a fix. I wish you the best of luck in a quickie resolution.

norbertwinston

Apr 12, 2024 - permalink

I think that this set of comms are not meant for general reading on GWM...but somehow things have got mixed-up. Anyways...no big deal.

But as for Bigthickmuscle, I am left wondering how it is a person can not get "online" yet leave a message in this thread which is, of course, online????